FAQ

Work orders

I don't see my work order.

The crew only sees an order once it's released and they're assigned to it. Also check the only today's filter (Filtering lists), and pull the list down to reload it.

The order is waiting for consent.

The crew leader has to confirm the briefing first (Confirming the briefing). If nobody in the order is marked as crew leader, call the site manager.

I can't finish the order.

Usually photos are missing; the app tells you how many are required (Uploading photos). For a dismantling, the description of the defects or the confirmation of the dismantling is often missing (Submitting the report).

My first damage report is gone.

An order has only one damage report; a new one replaces the old one. Put all damage into one report (Reporting damage).

Times and vacation

I can't enter my times.

• You can only edit today and the two days before. The office enters older days.
• If there's a notice at the top, a colleague has already entered you. Only they or the office can change that day (When a colleague has entered you).

My vacation is approved, but it doesn't count.

It only counts once the office enters it as Vacation in time tracking. Ask the office (Requesting vacation).

Login and app

I forgot my password.

Your company's administrator sets a new password for you (Resetting a password).

“You are currently not authorized to use the app!”

Your user is locked or hasn't been activated yet. Ask your administrator to activate you (Logging in).

Suddenly I have to log in again.

A login is valid until a fixed date, and it also ends when your password is changed (How long do I stay logged in?).

I have no signal.

You can view recently opened pages, but saving only works again once you're back online. The app uploads photos later on its own; don't log out until then (Without internet).

An area is missing, or I get “Missing permissions”.

Look under More...; on the phone, loading lists and delivery notes are under Lists. If the area isn't there or won't open, ask your administrator (Navigation).

The list doesn't show everything.

Usually a preset filter is on, for example only mine. Turn it off or reset your settings (Filtering lists).

Site managers and office

I'm a site manager and a crew leader. Where do I accept the order?

Turn on the Employee view; then you open the order just like the crew (Employee view).

The customer didn't get the release email.

In the section's History, check the address, correct and save it, and send the email again (Resending the release email). If the release showed a warning about the inspection report, no email went out: report this to us (Reporting a bug).

The QR code shows “could not be found”.

The sign isn't assigned to any section. Assign it at the next release (Status page).

The construction site has disappeared.

The final invoice closes the construction site. You'll find it in the tree and list views, and you bring it back with Reopen Construction Site (Final invoice).

Warehouse

A loading list is missing in the warehouse or can't be edited.

The site manager or the office has to make it visible to the warehouse first (Release for the warehouse, see Making a list visible to the warehouse). If it's Locked, the warehouse unlocks it (Locking).

I made a mistake after a delivery note was signed.

Changing it removes the signatures, and the delivery note has to be signed again (Changing a signed delivery note). If the material has already left, cancel it (Canceling).

“Customers may only be altered/deleted on the day of creation.”

In the warehouse, you can only change a customer on the day it was created. The office makes later corrections (Customers).